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action plan
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Enhance student
services by
providing students
online opportunities
to conduct their
registration,
records, grade
appeals,
readmission,
enrollment
verification,
non-degree
registration,
transcript requests
and graduation
filing business in
an efficient, easy
and reliable
manner. Current
business practices
must be
re-engineered to
capture requests
electronically,
acknowledge requests
for service, notify
students upon task
completion and
measure and evaluate
outcomes on service
performance.
Students must be
kept informed about
the status and
timeline for service
delivery.
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Re-engineer the
graduation
certification
process to expedite
release of diplomas
within five weeks of
graduation. This
re-engineering
process should
reduce the current
ten week timeline by
50%.
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Conduct regular
audit on student
enrollment file to
ensure level, type,
residency, plan,
program and degree
milestones are
accurately recorded
in system for board
file reporting
purposes.
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Activate the 3Cs
communication
protocol by October
1st to post
registration
‘check-list’ items
for student viewing
within PantherSoft.
Develop check list
communications for
key registration
functions along the
enrollment pathway,
e.g. transcript
requests, graduation
filing, readmission,
missing document
requests, enrollment
verification, etc.
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Direct staff to
become knowledgeable
and proficient in
administering all
policies and
procedures within
the unit such that
they can be
re-assigned to
expedite service
demands during high
peak times, e.g.,
posting degrees,
grade appeals, and
transcript requests.
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