action plan
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Enhance financial
aid processing to
ensure that 100% of
eligible aid
applicants, who
apply by the
deadline, receive
their aid award
prior to the payment
date.
-
Implement aggressive
outreach strategy to
increase the number
of new and
continuing students
applying for
financial aid.
Provide accessible
web base software to
enable students and
families to estimate
expected family
contribution and
potential financial
aid.
-
Secure, by October
1st, proposals from
lenders to educate
students about
financial aid
benefits, guide them
through the
application process
and ensure 100%
application and
verification
completion in timely
fashion. Implement
selected strategies
by November 15th.
-
Enhance customer
service by
developing a
comprehensive
policies and
procedures manual;
attaining 90% call
completion rate
within the national
service standard
(six minutes) and
training staff to
expedite requests at
the first point
contact (rather than
refer to another
counselor).
-
Prepare
comprehensive and
timely audit and
compliance reports.
-
Enroll 4,500 FTIC
and 4,865 transfer
students in 2005/06.
-
Develop appropriate
controls to ensure
federal, state and
institutional aid is
awarded and
disbursed on
schedule and within
budget. Prepare
monthly expenditure
reports and, in
spring, prepare
expenditure
projections for
coming year.
-
Prepare
comprehensive
report, for
submission in
October, summarizing
the financial need
and academic
characteristics,
particularly
progression towards
degree, of the
2004-05 recipients
and five-year
comparison summary
on expenditures and
aid trends.
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