Chapter 02 Practice Questions
1. __________ considers
questions such as “Does management support the project?” and “Will the new
system require training for users?”
|
a. |
schedule feasibility |
c. |
economic feasibility |
|
b. |
technical feasibility |
d. |
operational feasibility |
2. __________ considers
points such as “Does the proposed platform have sufficient capacity for future
needs?” and “Will the hardware and software environment be reliable?”
|
a. |
schedule feasibility |
c. |
economic feasibility |
|
b. |
technical feasibility |
d. |
operational feasibility |
3. Examples of tangible
benefits include all of the following except __________.
|
a. |
a user-friendly system that improves
employee job satisfaction |
|
b. |
a new scheduling system that reduces
overtime |
|
c. |
an online package tracking system that
decreases the need for clerical staff |
|
d. |
a sophisticated inventory control system
that cuts excess inventory |
4. Examples of intangible
benefits include all of the following except __________.
|
a. |
a user-friendly system that improves
employee job satisfaction |
|
b. |
a sales tracking system that supplies
better information for marketing decisions |
|
c. |
a new Web site that enhances the
company’s image |
|
d. |
an online package tracking system that
decreases the need for clerical staff |
5. When setting priorities
for systems requests, the highest priority goes to projects that provide the
__________.
|
a. |
least benefit, at the highest cost, in
the longest period of time |
|
b. |
least benefit, at the lowest cost, in
the longest period of time |
|
c. |
greatest benefit, at the highest cost,
in the shortest period of time |
|
d. |
greatest benefit, at the lowest cost, in
the shortest period of time |
6. __________ is an example
of a discretionary project.
|
a. |
Creating a new report for a user |
|
b. |
Adding a report required by a new
federal law |
|
c. |
Including annual updates to payroll and
tax percentages |
|
d. |
All of the above |
7. To avoid the problem of
project creep, __________.
|
a. |
define the project scope as vaguely as
possible |
|
b. |
leave the project scope undefined |
|
c. |
define the project scope as clearly as
possible |
|
d. |
expand the focus beyond the problem at
hand |
8. A survey is __________,
generally takes less time, and can involve a broad cross-section of people.
|
a. |
more flexible than a series of interviews,
and it is less expensive |
|
b. |
more flexible than a series of
interviews, but it is more expensive |
|
c. |
not as flexible as a series of
interviews, but it is less expensive |
|
d. |
not as flexible as a series of
interviews, and it is more expensive |
9. In the preliminary
investigation report, the __________ section contains the results of the
preliminary investigation, including a description of the project’s scope,
constraints, and feasibility.
|
a. |
appendix |
c. |
recommendations |
|
b. |
introduction |
d. |
findings |
10. Today, systems
development is much more team-oriented than in the past.
True False
11. A system must have
effective controls to ensure that data is secure and accurate.
True False
12. A strategic plan that stresses technology
tends to create an unfavorable climate for IT projects that extends throughout
an organization.
True False
13. The purpose of a JIT (just-in-time) system is
to provide the right product in the right place at the right time.
True False
14. Competition drives many
information systems decisions.
True False
15. With Microsoft Project, a project manager can
use a map to define project tasks, list activities and participants, plan the
sequence of work, estimate project milestone dates, and track all costs.
True False
16. The first step in
evaluating feasibility is to accept and include systems requests that are not
feasible.
True False
17. In contrast to tangible
benefits, it is easier to assign dollar values to intangible benefits.
True False
18. Few nondiscretionary
projects are predictable.
True False
19. Before beginning a preliminary investigation,
a memo or an e-mail message should let people know about the investigation and
explain the systems analyst’s role.
True False
20. When interacting with users, a systems
analyst should focus on difficulties instead of questioning users about
additional capability they would like to have.
True False
21. A systems request
always reveals the underlying problem, and not just a symptom.
True False
22. Depending on what information is needed to
investigate a systems request, fact-finding might consume several hours, days,
or weeks.
True False
23. The purpose of an interview, and of the
preliminary investigation itself, is to convince others that a project is
justified, not to uncover facts.
True False
24. In a preliminary investigation report, the
recommendations section includes anticipated tangible and intangible benefits
and a timetable that shows when they are to occur.
True False
25. The primary method of
obtaining information during the preliminary investigation is to __________.
|
a. |
analyze organization charts |
c. |
review documentation |
|
b. |
conduct interviews |
d. |
observe operations |
26. When evaluating systems
requests, all of the following are disadvantages of a systems review committee except
__________.
|
a. |
action on requests must wait until the
committee meets |
|
b. |
one person’s bias is more likely to
affect the decisions |
|
c. |
members might favor projects requested
by their own departments |
|
d. |
internal political differences could
delay important decisions |
27. A SWOT analysis
contributes to the strategic planning process by identifying __________
resources.
|
a. |
technical |
c. |
financial |
|
b. |
human |
d. |
all of the above |
28. All of the following
are common reasons for systems requests except __________.
|
a. |
improved services |
c. |
weaker controls |
|
b. |
better performance |
d. |
reduced cost |
29. Internal factors that affect IT system
projects include all of the following except __________.
|
a. |
strategic plans |
c. |
the economy |
|
b. |
user requests |
d. |
existing systems |
30. External factors that
affect IT system projects include all of the following except
__________.
|
a. |
managers |
c. |
suppliers |
|
b. |
technology |
d. |
competitors |
31. __________ components
can provide automated response to sales inquiries, Web-based order processing,
and online inventory tracking.
|
a. |
|
|
b. |
Customer relationship management (CRM) |
|
c. |
Feasibility study |
|
d. |
Total cost of ownership (TCO) |