Installation

• How do I install the LivePerson software on my computer?
• Short online tutorial movies
• Legend of LivePerson Chat Icons

• Tickets and Chats
• Take multiple chats
• Purpose of your work
• Take Tickets!
• Change your online status! - THIS IS VERY IMPORTANT
• Do not reask information
• IMPORTANT: When a chat is transferred to you...
• When a student is about to leave...

• Common Courtesy Practices
• When repeating or reiterating a point or statement for a student...
• Refrain from using closing statements too soon...
• When in LivePerson, use P.O.D. too

• Enable Spell-check!
• Telling the student to "enable cookies"
• Student needs an "Address Change"